Problem

The business had realised that their processes required improvement but did not know what was required. Their distribution / inventory costs were too high and their customer service was suffering (lower on shelf availability compared to competitors).

Action

A Supply Chain Assessment was undertaken.

Result

The strengths and weakness of the current processes were identified by interviews and discussions with key personnel. An integrated set of prioritised improvements wre recommended. Implementation of these has led to improved performance in terms of cost, service, and inventory.